WEST

Skills
after sales, customer service,cx

Job Description

Job Description BU – MC         Department ( Service – MC )L3 - Service  Job LocationRegional Office BU / DeptMC BU Level / GradeL3Job Role/ FunctionService DesignationArea Service Manager                                                                            1Educational QualificationNecessary:B. E.Premium college with a very good academic recordOptional:MBA 2AgeMinimum:  Maximum: 33 YRS3ExperienceMinimum:3Maximum:8Industry Specifications:OEM AutomotivePreferred Exposure:ASM - Service4Reporting Report to (Designation)No. of ReporteesDirect ReportingRM - ServiceIndividual ContributorIndirect Reporting (if any)NANA5Job Responsibilities
  • Handling territory as ASM.
  • Step up the customer experience.
  • Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
  • Product performance feedback and competition benchmarking.
  • TPM Implementation at Dealerships and drive the Service agenda
  • Tracking competitor activities and keeping abreast with the latest trends and requirements.
  • Readiness for new products.
  • Product failure report and  analysis to HO team.
  • Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
  • Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
  • Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
  • Control on Warranty Claims
  • Promoting Sales by providing service support.
  • Promoting Genuine Spares Sales.
 6Competency RequirementsTechnical/ Functional:Dealership Management, Product Knowledge, Market Knowledge ,  Network development, Basics of FinanceBehavioral:Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus7Interface InternalExternalDirect InterfaceSales, Marketing, Spares, NetworkDealersDevelopment, Central Quality AssuranceIndirect  Interface---- 8Any other specific requirements     Candidate should know local language spoken in the region

Job Requirement

Job Description BU – MC         Department ( Service – MC )L3 - Service  Job LocationRegional Office BU / DeptMC BU Level / GradeL3Job Role/ FunctionService DesignationArea Service Manager                                                                            1Educational QualificationNecessary:B. E.Premium college with a very good academic recordOptional:MBA 2AgeMinimum:  Maximum: 33 YRS3ExperienceMinimum:3Maximum:8Industry Specifications:OEM AutomotivePreferred Exposure:ASM - Service4Reporting Report to (Designation)No. of ReporteesDirect ReportingRM - ServiceIndividual ContributorIndirect Reporting (if any)NANA5Job Responsibilities
  • Handling territory as ASM.
  • Step up the customer experience.
  • Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
  • Product performance feedback and competition benchmarking.
  • TPM Implementation at Dealerships and drive the Service agenda
  • Tracking competitor activities and keeping abreast with the latest trends and requirements.
  • Readiness for new products.
  • Product failure report and  analysis to HO team.
  • Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
  • Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
  • Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
  • Control on Warranty Claims
  • Promoting Sales by providing service support.
  • Promoting Genuine Spares Sales.
 6Competency RequirementsTechnical/ Functional:Dealership Management, Product Knowledge, Market Knowledge ,  Network development, Basics of FinanceBehavioral:Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus7Interface InternalExternalDirect InterfaceSales, Marketing, Spares, NetworkDealersDevelopment, Central Quality AssuranceIndirect  Interface---- 8Any other specific requirements     Candidate should know local language spoken in the region